Frequently Asked Questions (FAQ)
1. How long does delivery take?
All orders are processed within 1–2 business days. Estimated delivery time within the UK is 3–5 business days after dispatch. Please see our Shipping Policy for more details.
2. Do you offer free shipping?
Yes. We offer FREE shipping on all UK orders, with no minimum order value.
3. Can I return my order if I’m not satisfied?
You can return your order within 30 days of delivery, provided the item is unused, unworn, and in its original packaging. Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect. Please see our Refund Policy for full details.
4. Will I receive a tracking number?
Yes. Once your order has been shipped, you will receive a tracking link by email so you can follow your order at any time.
5. How can I contact customer support?
If you have any questions or need assistance, please visit our Contact Page and we’ll be happy to help.
6. Where can I find updates about my order?
Updates about your order can be found in order-related emails and on the website where available.
7. Will I see the final price before completing my order?
Yes. The total price is displayed during checkout before you complete your order.
8. Do you provide order confirmation?
Yes. You will receive an order confirmation email after placing your order.
9. Is my personal information secure?
We take customer privacy seriously and handle personal information in accordance with our Privacy Policy.
10. How can I explain my issue clearly to support?
When contacting support, please include your order number and a brief description of your request so we can assist you efficiently.