Payment Policy

We offer a range of secure payment options to ensure a safe and smooth checkout experience.
The following payment methods are accepted:

American Express
Apple Pay
Google Pay
Maestro
Mastercard
Shop Pay
Visa

Payment Timing

Payment is processed immediately at checkout when you place your order.
Your order will not be processed or shipped until payment has been successfully completed.

Payment Security

All payments are processed securely through encrypted payment gateways provided by Shopify and its authorised payment partners.
We do not store or have access to your full payment card details.

Failed Payments

If a payment fails or is declined, your order will not be completed.
You may retry the payment or choose a different payment method.
If problems persist, please contact your bank or our customer support team for assistance.

Customer Support

Our customer service is available from:

Monday – Friday: 08:00 – 18:00 (GMT)
Saturday and Sunday: 10:00 – 16:00 (GMT)

Average response time: within 24 business hours

E-mail: info@elorainemode.com
Tel: +31 640666825